There are many benefits of using a virtual receptionist for your business no matter what the size, but the business owners that most often gain the most benefit are sole traders, microbusinesses and small start-ups.
It may come as no surprise to learn that self-employment numbers are on the rise, but did you know that currently 60% of all UK businesses are made up of sole traders, while 33% are companies and 7% are partnerships. The UK also saw the launch of nearly 200,000 more small businesses between 2017 and 2018, meaning more people are creating their own business opportunities.
The one thing that links all these different business types in their size. It is undeniable that small businesses are the backbone of the UK economy and that they need all the support that they can get to help them make a success of their business ventures.
The rise of the Virtual Receptionist
What has perfectly mirrored the rise in self-employed numbers is the demand for virtual receptionists and other related virtual office services, such as the ones provided by Capital Office, London.
The rise in the popularity of virtual office services is closely linked to the increased number of individuals choosing to work for themselves and needing the help and support that these virtual services can offer, such as providing a call answering service to take care of all their incoming business calls while they are busy focussing on their business tasks.
Sole traders especially can struggle to juggle the demands of their business, especially when they cannot afford to miss a single incoming business phone call that could be a potential new customer or new business lead. Because a sole trader is usually working with very limited finances, they can not often afford to rent office space and employ a permanent receptionist to look after their business phone calls.
This is where hiring a virtual receptionist can be a Godsend for a sole trader or microbusiness operator. Not only can you be rest assured that you can continue to perform your everyday work tasks without missing a single vital phone call, but you can also project a very professional image to prospective new customers by having their call answered by a trained receptionist.
Improving your business image
Your business image and reputation is incredibly important if you want your business to be a success. While there is no argument that presenting a professional front for your business can help to build and improve your reputation, your first point of contact for your customers or potential business partners will be your receptionist.
Having a fully trained professional receptionist in place is fantastic for helping you present the right company image and for providing exceptional customer services. There can be nothing more off-putting for a potential new customer than having their phone enquiry met by a flustered business owner that treats your enquiry like it is some sort of inconvenience for interrupting their day. The likelihood is that your prospective customer will not call back because of the gruff way that their call was handled.
The benefits of virtual office services
Hiring a full-time professional receptionist to answer your phone calls may be out of your price range, but there are fantastic alternative options that can provide an ideal solution to your problem in the form of a professional, unlimited call handling service, such as the those provided by us at Capital Offices.
By making good use of virtual office services such as these you will be giving yourself a consistent, professional business image coupled with a good reputation for customer services. For a small start-up business, every single point of customer contact can make or break your business reputation. This is why many small business owners choose to outsource their telephone call handling and other administrative duties to professional service providers.
Using professional virtual office services can help you to manage your growing customer base and help with your customer retention at the same time. Your customers will be able to call you with confidence knowing that their call will be answered promptly in a very professional and polite manner. They will also be confident that their phone call or message will reach the right person without fail.
Why choose Capital Office?
When you first start out you may be working from a very limited budget. This is why it makes sense to choose your virtual services provider carefully. Working with a flexible company such as Capital Office means you can choose from our range of virtual services and scale them up or down as you need to fit your requirements.
Let’s say for example you want to start out by simply using our call answering services to cover your business calls and allow you to work without interruption. Then as your business grows you may find that you are struggling to deal with the increasing amount of your incoming business post. This is when you decide to take up our mail sorting service where we can take care of all your incoming post, saving you a lot of time and effort that can be focussed back into your work.
Or you may decide that your time is too precious to spend answering your telephone and dealing with your business post from day one. If you really cannot bear the thought of dealing with all of your everyday administrative tasks that come with running a business, then you can jump right in with our complete virtual office services to completely relieve you of these time-consuming daily tasks.
You can even benefit from our professional meeting room hire for when you need to hold an important business meeting and want to impress your clients. Just because you don’t have a physical office of your own doesn’t mean you need to meet your clients in a coffee house to discuss business. Our meeting rooms are completely unbranded and you will get a dedicated receptionist to welcome your business guests and deliver them to your meeting room. Your clients will never know that the meeting room isn’t actually owned by you.
No matter what support your small business needs, we are here to help fulfil your needs. Capital Office, London can provide you with a highly trained professional virtual receptionist to answer your incoming business telephone calls quickly and professionally in a greeting of your choice. Your receptionist will then deal with your calls exactly as you instruct us.
You can have the call directed through to an appropriate member of your staff so that they can help your caller immediately. You can have your virtual receptionist take a message from your caller and then pass it on to you directly.
You can even change the way you want us to deal with your calls on a day to day basis. For example, maybe you don’t want to be disturbed by your phone for three days while you are at a business conference, trade event or workshop. Just let us know so your messages can be relayed on to you at the end of the day so you can choose who you want to call back at a time that is convenient for you.
The flexibility we build into our virtual office services is one of the reasons why we are one of the leading virtual service providers in the UK.
Why not join our base of happy customers by contacting us to discuss your virtual receptionist or virtual office needs. Our friendly team are here to help you!
You can call us on 0207 566 3939 or email us:[email protected] or if you are in London, why not pop in to meet us at Capital Office, Kemp House, 152 – 160 City Road, London, EC1V 2NX. We would be pleased to meet you and discuss your needs in person.