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+44 (0) 207 566 3939

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Get in touch with our team today. Call, email or speak to us via our website's Live Chat service. Our customer service team is always happy to assist no matter how small or large your request.

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Find Quick Answers

I have just signed up with Capital Office, I’m unsure what address to use?
I haven’t received the Welcome Email/ Purchase Order Confirmation?
I have signed up and received the welcome information but unsure what to do next?
I have received the Welcome Email but unable to login to Capital Office portal?
Now that I have purchased the service, can I start using the address?
I have selected the Free LTD company formation option when signing up, when will this be done?

Compliance, Identification & Account Status

I have submitted documents via Credas, how long should I expect to wait for feedback?
I need to submit ID but haven’t received the information on how to do so?
There’s more than one Director/Shareholder with the business but I’ve only received one Credas invitation?
I have been with Capital Office for many years but now asked to supply ID?

Common Post & Parcel Questions

I have received an email stating post has arrived which is not included?
I have received an email regarding low funds for postage, how do I top up?
I need my post to be sent but would like it sent to a different forwarding address as a one-off to what’s listed on my account.
I have post which needs to be collected, when can I come to the office and do I need to make an appointment?
My parcel is showing as delivered to the office, but I haven’t received notification of arrival?


I have received renewal alerts via email but unsure how to renew?

Contact us

How to contact us!


Capital Office, 124 City Road, London, EC1V 2NX

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+44 (0) 207 566 3939

Usual Office Hours

Monday to Friday 09.00 – 17.00 Local Time is (GMT)

Closed UK Bank Holidays (Dates)


Good to know

Key Important Information

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Send our team a Message Now

Please contact Capital Office if you have any questions. You will find our staff extremely friendly and helpful. If you are just looking for some general advice or guidance, then do not hesitate to get in touch either! We are at your service.

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