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Virtual Office Insights

Useful advice, tips and business news.

February 14, 2024
April 15, 2024


Difference Between Correspondence Address & Residential Address

Looking to register a company? Or appointed to a UK company? Explore the differences between a correspondence address and a residential address

🔑 Key Highlights

  • A company, upon registration, attains a distinct legal identity, necessitating a dedicated correspondence address for directors for legal and official communication.
  • Using a residential address for correspondence or service makes personal information publicly accessible, exposing you to privacy breaches, unsolicited communications, and potential security risks.

In UK company formations, the significance of addresses cannot be overstated. This article explores everything you need to know about a correspondence address, including its importance, benefits, and the process of obtaining one.

What is the legal definition of correspondence address?

Also known as a service address, it is where company officials elect to receive official mail relevant to their role.

Every company official, including —

  • People with significant control
  • Directors
  • Secretary

Are required by law to maintain an address where they’ll receive official communication from agencies like Companies House and HMRC.


During company formation, directors must provide two addresses: a correspondence address and a residential address. The correspondence address will be disclosed publicly, alongside other company details. However, the residential address remains private unless an individual uses it as their correspondence address.

As you consider getting a correspondence address, please note the following —

  • Your physical presence is not required — No company representative must be at the address.
  • Flexible — You are not required to carry out your business or trading activities at the address, providing the flexibility to select a convenient trading place. 
  • Authorised Acknowledgment — Any designated individual can acknowledge receipt of correspondence on behalf of a company official, streamlining communication processes.

Legal Benefits of a Correspondence Address

Having covered the legal definition of an official correspondence address, here is why it is essential.

  1. Your official post address ties you to a legal jurisdiction — In your role as a company official, your designated address determines the applicable laws and regulations that govern your business and personal affairs associated with your official capacity that will be relevant while assessing your conduct as an officer of your company. 
  2. Provides a privacy cover for security purposes — Since it differs from your residential or business address, it provides privacy protection essential for security purposes. Remember, as a limited company director, your name, nationality, occupation, and service address will be available for public consumption. Therefore, to fulfil your legal obligation to be accessible with a prudent need for confidentiality, consider engaging a director address service
  3. Helps officials enhance their credibility by presenting a professional image — A prestigious central London address creates the impression that officials are seasoned professionals and easily accessible. As such, it enhances the perception of trust and reinforces reliability, contributing significantly to the overall credibility of these officials in their professional capacities.

What is a residential address?

A residence is where you live independently or with your family for at least 183 days a year and is often used for official identification and legal purposes. It connects you to a particular jurisdiction and is usually required for various government processes, legal agreements, and identification documents. 

Legal reasons why a residential address is necessary include —

  • Legal residency requirements — A home address complies with legal residency stipulations requiring a minimum residency period for individuals to enjoy certain rights and obligations. 
  • Taxation — Authorities may use your primary place of residence to determine your tax obligations and eligibility for benefits. For example, if you are a UK resident, you are subject to UK tax on worldwide income and gains. 
  • Legal jurisdiction — Your home address determines the laws and regulations governing your life, including contractual obligations, property rights, and family law matters. 
  • Government services — A valid connection to the UK as a resident determines your eligibility for government services such as education, healthcare, and social services. After the government conducts a census, public planning, budget allocation, and infrastructure development are determined mainly by the number of people living in a particular area and their characteristics.

What is the difference between mailing address and a correspondence address?

The difference between mailing and official addresses depends on the context. In business administration, a correspondence address is where company officials can receive official mail, such as legal notices, government letters, and statutory mail. The address establishes a clear channel for official correspondence to reach the appropriate individuals within the company.

🛈 Quick Reference

A mail address is any place where mail is delivered. It can be a residential location, a business office, a post office box, or any designated place capable of receiving mail. Unlike a correspondence address, which is often selected strategically for official purposes, a post address is a more general term that refers to the physical location where mail can be sent and received.

Can I use a virtual address as a correspondence address?

Yes, and here is why. Despite the term 'virtual,' a virtual address is a tangible, real-world street address. It doesn't imply non-existence but reflects its flexibility and ability to manage or access your correspondence through digital platforms. A virtual address operates physically, providing a genuine location for correspondence needs. The service is inclusive of mail forwarding.

How to Change a Correspondence Address With Companies House

You can change a correspondence address with Companies House online or by post. Log into WebFiling with your email address and password for the online option. 

Alternatively, you can amend the correspondence address of your company officials by post using the following forms —  


What is the difference between registered office address and service address?

The main difference between the registered office address and the service address is in their functions and requirements. A registered office address is the official point of contact between the government and the company, while the service address is specific to company officials. Both are required as part of a company formation application with Companies House and are published in the public register. 

What is the difference between a Correspondence Address and a residential Address?

A Correspondence Address is typically designated for receiving official, business-related mail and communication from government agencies.  It serves as a point of contact between the government and the officials of a company. On the other hand, a residential address refers to the place where an individual resides or lives. It is a personal address associated with one's home and is often used for various purposes, including official documentation, personal correspondence, and legal records.


If you use your residential address as your correspondence or service address with Companies House, it's essential to know that this information will be publicly available. Such exposure may open you up to potential privacy concerns and unsolicited communications.

What's the difference between a correspondence address & a permanent address?

As the name suggests, a residential or permanent address is where you live for at least 183 days a year. On the other hand, a correspondence address does not have to be a habitable space; any location that can handle and receive your mail can be a correspondence address. 

Can I use a correspondence address for both personal and business needs?

Yes. You can use a correspondence address for both personal and business needs. It's important to note that the director's address, referred to as the service address, will be publicly available. To maintain privacy, it's advisable not to use your home address. Nonetheless, you can utilise the same address to receive personal and business-related correspondence.

About Our Service

We often encourage businesses and individuals not to perceive an address as a mere logistical detail. It has far-reaching consequences, and it is prudent to sit down with a solicitor to help you select an address that strategically aligns with you from a legal and operational perspective.

🎁 Exclusive Offer

Please note that you can use our Directors Service Address facility as a correspondence address for any of your Company officials

January 22, 2024
February 15, 2024


Top 21 Best Small Business Apps to Manage Your Daily Operations

Find a comprehensive comparison list of the best business apps in 2024 to manage your business. Everything you need from project and inventory management to HR.

🔑 Key Highlights

  • Small business apps are more than just tools; they're the catalysts that propel an enterprise to new heights.
  • Versatile applications help enhance efficiency, streamline collaboration, and more.
  • When choosing between apps with similar functions, go for the one that addresses multiple challenges, leading to significant improvement in operations.

In this digital age, businesses that leverage cutting-edge applications and technologies enhance their operational efficiency and rise to the top. That's why we carefully curated this compilation of top apps for business owners and professionals looking for solutions to various business needs across domains such as organisational management, financial tracking, customer engagement and more. 

Check out these 21 small business management apps, presented in categories, to help you discover innovative solutions that can revolutionise how you organise, operate, and propel your business towards success.

Best Scheduling Apps for Small Business Owners 

One notable advantage of scheduling apps is their ability to mitigate the impact of external meeting demands on business owners. By allowing individuals to set their availability times, these apps empower prospects, clients, and teams to schedule meetings in alignment with the entrepreneur's predefined availability. 

The applications also help eliminate scheduling conflicts and overlapping appointments by centralising availability information and automating the scheduling process. 


Some key features to look out for in a scheduling application include -

  • Ease of use: Opt for an intuitive and straightforward application for your clients, prospects, and team members to schedule time with you.

  • Calendar Integrations: Your scheduling app should easily integrate into your calendar application and let you view your appointments on both platforms.

  • Notifications: Choose an app that sends you notifications when someone books time with you. It should also have an optional feature for sending reminders to you and your guest days, hours, or minutes before the appointment.

Top scheduling applications for small business entrepreneurs in the UK include —


Via Calendly

Calendly is a scheduling automation platform designed to streamline the process of scheduling, preparing for, and following up on internal and external meetings. Users can create a personalised scheduling link and booking page according to their availability, which they then share with others, allowing them to book a meeting easily at a mutually convenient time. 

It offers the flexibility of setting meeting rules, such as 15-minute or 30-minute increments, enabling participants to optimise their time efficiently during these interactions.


  • Simple and intuitive 
  • Enhances the professional image of the user
  • Has an automatic time zone conversion that removes meeting time confusion for international teams 


  • Limited branding options for scheduling pages 

Platforms: iOS, Android, Chrome and Firefox extension 

Pricing: Offers a free forever plan with the standard plan starting at $10 per monthly seat.

Website: https://calendly.com/ 


Via Appoint.ly

Appoint.ly is a scheduling application for individuals and businesses. Users create a calendar, set their availability and share with clients and coworkers for bookings. It seamlessly integrates with Google Calendar, Microsoft Office, or iCal and automatically syncs appointments while addressing time zone differences. 


  • Free plan available
  • Simple, intuitive and functional interface
  • Minimises confusion due to timezone differences


  • No mobile app
  • Limited functionality compared to other tools

Platforms: Cloud-based 

Pricing: Free basic plan with the pro version starting at $10 per seat per month

Website: https://appoint.ly/ 

Best Project Management Apps

To meet the demands of a dynamic market, companies often rely on multiple teams overseen by either the founder or a designated manager responsible for setting timeframes and objectives. Project management applications are pivotal in facilitating adequate supervision from home, the office, or while on the move. These applications streamline workflows across teams and ensure meticulous attention to detail, mitigating challenges that impede project success.

Techopedia reports a remarkable 92% success rate in meeting project objectives for organisations consistently utilising project admin apps, highlighting the transformative impact of employing the right tools. 

On the other hand, the State of Project Management Report 2021 highlights the most significant challenges in project and portfolio management: benefits management, resource management, and project prioritization. 


Effective project software must tackle the above-mentioned top 3 challenges at a minimum, incorporating key features such as:

  • Resource allocation — Project management tools assist in optimising resource utilisation by enabling managers to allocate resources, including team members, and time to priority projects.

  • Scheduling — Ensures adherence to project timelines and deadlines, monitors progress and allows for timely adjustments when necessary.

  • Reporting — For data-driven decision-making, the application should offer robust reporting capabilities to track and analyse project performance.

With the above in mind, let's dive into the top 2 project management applications for small enterprises in the UK. 


Via Trello

Trello is a user-friendly project management software for organising projects into Kanban boards. At a glance, a manager can tell the main task, the individual handling it, and its status. With a generous free plan that accommodates up to 10 boards and unlimited users, it's a versatile tool accessible to all. Small teams, freelancers, and solo entrepreneurs use Trello for individual assignment planning or comprehensive project workflows.


  • Easy to manage tasks (to-do lists) with an intuitive drag-and-drop system; 
  • Leaders can assign tasks with due dates and role-specific access privileges; 
  • Users can share images and documents from other apps like Google Drive; and
  • It's super versatile, with multiple templates to get new users started. 


  • The process of integrating with third-party plugins is clunky;
  • Some basic features are only available through power-ups; and
  • The free plan has limited features.

Platforms: Web, macOS, Windows, iOS, and Android

Pricing: Offers free plan with paid plan starting at $5 per user per month.

Website: https://trello.com/home


Via FreedCamp

Freedcamp's free version is considered one of the best apps to help organise. It offers unlimited tasks, users, projects, and storage, an excellent choice for SMBs seeking efficient project management software. Their paid plans, including the business and enterprise packages, provide exceptional value compared to rival platforms. The well-crafted native desktop and mobile apps facilitate convenient project administration beyond web browsers and while on the go.


  • It is easy to use and has excellent support;
  • Supports French, German, Croatian, and Russian;
  • Has a time-tracking feature that’s connected to tasks;
  • Inexpensive with the free option including unlimited users, assignments, projects, and storage; and
  • Kanban view allows users to mark tasks as No Progress, In Progress, and Completed.


  • Few native integrations; 
  • Dull and basic user interface; and
  • Complex integration with third-party applications like Outlook.

Platforms: Web, macOS, Windows, Android, and iOS 

Pricing: Free pro package starts at $1.49 monthly per user. 

Website: https://freedcamp.com/

Small Business App for Communication 

Communication is essential for Small and Medium-sized Businesses (SMBs). However, most cost-effective project administration tools are intentionally designed without a built-in communication or team chat feature. Consequently, businesses find it necessary to explore standalone chat or messaging apps offering unlimited chat history, private and public channels, and video and voice calls. Among the popular choices for this purpose are


Via Slack

Slack has become a leading messaging app in business communication. Its intuitive and user-friendly interface sets it apart, providing teams with an efficient platform for streamlining communication. The distinctive feature of Slack lies in its channel organisation system, allowing teams to work with designated spaces for different topics, projects, or teams, fostering a more organised and focused communication environment within the application.


  • Has a fair, free plan; 
  • User-friendly interface;
  • It's quick and easy to send messages to individuals or groups;
  • Customisation options for individual users; and
  • Advanced search functionality.


  • Relatively higher costs for the paid plans;
  • The free plan restricts the number of historical messages accessible, making it susceptible to losing crucial information easily.
  • The free plan limits the number of participants in a huddle to two, affecting team collaboration.

Platforms: Web, macOS, Windows, Linux, Android, and iOS

Pricing: Free plan with the pro plan starting at £5.75 per active user per month paid annually. 

Website: https://slack.com/intl/en-gb/ 


Via Flock

Flock is a messaging and collaboration tool that offers direct and channel messaging, video conferencing, screen and file sharing, and unlimited chat history. Users can create multiple teams and both public and private channels for communication. It is designed for businesses of all sizes and operates on a freemium pricing model, with additional features available in paid plans. The app is known for its fast and reliable communication, making it a popular choice for collaboration and coordination.


  • Ideal for instant messaging;
  • Free mobile app for on-the-go communication;
  • In-built to-do list feature for task assignment and progress monitoring; and
  • Users can send themselves messages for safekeeping or access from other devices.


  • Some users report poor audio and video quality; and
  • Users can delete unread messages without a trace. 

Platforms: Web, Windows, Mac, Linux, iOS and Android phones. 

Pricing: Freemium with the pro plan starting at $4.50 /user/month

Website: https://www.flock.com/

Microsoft Teams 

Via Teams

Microsoft Teams is a unified communication and collaboration platform that seamlessly integrates workplace chat, video meetings, file storage, and application integration. Its user-friendly interface enables easy connections, communication, and collaboration, rendering it a favoured choice for businesses and organisations across different scales.


  • The centralised document storage and communication system helps boost productivity.
  • Easy collaboration with internal and external contacts
  • Enables access to previous meeting notes and recordings
  • Can hold meetings or webinars with up to 10,000 attendees
  • Has a robust free version for personal use. 
  • Integration with the Microsoft ecosystem
  • Comes with end-to-end security


  • Not built for phone use
  • Its online meeting experience isn’t as intuitive as with other apps

Platforms: Web, Windows, MacOS, Android and iOS,

Pricing: Business packages start at £3.30/user/month, paid annually

Website: https://www.microsoft.com/en-au/microsoft-teams/group-chat-software

The Best Business Apps for Time Tracking 

🛈 Information box

Recent research shows that over 80% of an employee's time is spent on low-value tasks. In response to this challenge, a reliable time-tracking application empowers employers to assess staff work habits and their respective contributions to organisational objectives.

With time-tracking tools, companies save time, maximise productivity, identify potential areas of improvement, and monitor performance remotely. For the employee, a time tracking app helps them make the most of their workday and manage distractions.

Some of the best small business apps for time tracking include -

Toggl Track 

Via Toggl

For the web app, toggl track facilitates accurate invoicing by enabling real-time or manual mode tracking of the amount of time spent on an activity, which can be connected to a specific client, project or task. It also has a calendar view that shows weekly time entries in a colour-coded grid format, with which everyone can see the project that dominates an employee's/freelancer's time.  

Toggl has a free forever plan with limited features for up to 5 users and a premium plan for $18 for those who want additional features like fixed fee projects and integrations with third-party applications like Jira or Salesforce. 


  • User-friendly and versatile;
  • Ideal for individuals, freelancers, and teams of any size;
  • Provides in-depth reports and productivity analytics;
  • Promotes employer and employee acceptance with its anti-surveillance feature; and
  • Effortlessly integrates with a variety of third-party project administration and collaboration tools.


  • Few native integrations;
  • Users find it difficult to fix time-tracking mistakes; and
  • The desktop application is cumbersome compared to the Chrome extension and mobile app. 

Platforms: Web, macOS, Windows, iOS, Android

Pricing: Free plan for up to 5 users, starter $ 9 per user per month and $18 for the premium package. 

Website: https://toggl.com/track/


Via Hour Stack

Hour Stack is a premium time management application suitable for individuals, starting at $12 per month and $ 15/member/month for large teams. It has over 15 native integrations, with an additional 1,500 through Zapier. The tool helps teams create projects, set budgets and timelines, schedule tasks, balance workloads across teams, track time, pull weekly and monthly reports and customise according to their unique workflow. 


  • Intuitive interface;
  • Users can plan for an entire week, both tasks and meetings; 
  • The reporting feature enables users to view time estimates vs actual time spent on a project; and
  • Easily integrates with third-party applications like Asana and Google Calendar. 


  • Mobile device applications sometimes don’t work as expected; and
  • The integration with Asana can be unreliable.

Platform: Web

Pricing: No free trial, $12 per month for the personal and $15 for the team package

Website: https://hourstack.com/ 

Best Payroll & Employee Management Apps for Small Business or Remote Teams 

According to the UK Parliament post, fully remote or hybrid arrangements enhance employee wellbeing, but the impact on productivity is uncertain. Yet, business owners report that a remote workforce provides an opportunity to embrace a lean model and tap into a cost-effective offshore talent.

If you are leaning towards going remote or hybrid, here are some of the best HR apps for small ventures — 


Via Deel

Deel is one of the preferred solutions for distributed workforce management applications with free and pay-as-you-go plans starting at $49 per active contract/month and a footprint in over 150 countries. With their employer-on-record product, Deel helps businesses undertake background checks, hire, offer employees localised benefits, and comply with complex local regulatory requirements. 


  • Completely free for contractors and employees;
  • Intuitive and user-friendly interface for ease of use;
  • Streamlined payroll automation feature for efficient processing; and
  • The payment system provides clear tax and compliance requirements guidance, ensuring smooth financial operations. 


  • Customer support may, at times, be unreliable; and
  • No mobile application. 

Platform: Cloud-based

Pricing: Free for HR automation, $49 for contractors and $599 for Employer on Record (EOR)

Website: https://www.deel.com/


Via Motivosity

Motivosity is a business software solution for those seeking to manage employee recognition, motivation and engagement designed to help companies build a positive workplace culture. Through the app, staff members get a sense of community and belonging. With the option to give regular coaching-oriented feedback, teammates feel they have a positive relationship with their boss and managers. 

Its premium plans start at $2, allowing businesses to use it to motivate their workforce as among the strategies underscore success and get insights that help enhance productivity and retention. 


  • Intuitive interface that works like a social media page; and
  • Makes it easy for co-workers to compliment and recognise each other efforts, building a positive company culture.


  • Limited native integration with third-party tools. 

Platform: Cloud-based

Pricing: Starts from $2

Website: https://www.motivosity.com/

  1. Goco
Via Goco

GoCo is a Human Resource Information System (HRIS) business application starting at $5/employee/month that handles onboarding, benefits, time tracking, payroll administration and compliance. 


  • Automates all aspects of hiring - from sourcing to onboarding
  • Handles HR, including benefits and payroll management
  • Ideal for small enterprises and large enterprises with remote teams


  • Difficulty mastering advanced features
  • Available on the web with no mobile application on-the-go access

Platform: Cloud-based

Pricing: Starts from $ 5 per employee per month

Website: https://www.goco.io/

Best Credit Card, Inventory Management, POS System, & Payment Apps for E-commerce 

E-commerce enterprises depend on efficient and secure payment solutions to ensure a seamless shopping experience, significantly contributing to customer satisfaction and trust. Top payment applications for e-commerce companies include — 

PayPal Express Checkout

Via Paypal

PayPal is one of the earliest and most popular online payment solutions. To access the service, you only need to sign up for the express checkout and add it to your website. You can add the checkout through a partner or build your custom integration for your website. Paypal charges 2.90% + £0.30 per transaction. See more details on the UK fees page.

Website: https://www.paypal.com/uk/webapps/mpp/get-started-express-checkout


Via Square

Square is a free stock management and payment processing app for small enterprises. It enables small and medium-sized businesses to accept credit card payments using smartphones or tablets as point-of-sale system registers. It has the following features 

  • Payment acceptance including -
    • Credit and debit cards
    • Apple Pay and Google Pay
    • Digital Gift Cards
    • Card on file for regular customers
    • Custom invoicing
    • Encrypted payments
    • Payment Card Industry Data Security Standard (PCI DSS) compliance
  • Checkout process customisation
  • Receipts
  • Automated discounts
  • Square analytics for advanced reporting and insights
  • Inventory management with low stock alerts

Besides the features, Square offers POS hardware, which includes the following —

  • Square register with fully integrated till system with point of sale software, payments, and a dedicated customer display.
  • Square stands for those using their iPad as a POS.
  • Square terminal, which connects wirelessly with your POS and accepts all kinds of payments and print receipts.
  • Square reader for contactless payments.


  • Clean and intuitive interface
  • Free basic plan with robust features
  • Wide range of hardware to choose from
  • Real-time sales tracking


  • Cluncky hardware design

Platforms: iOS and Android. 

Pricing: Free for small businesses with the plus plan starting at £49 per month, per location

Website: https://squareup.com/us/en

Best Small Business Apps for Accounting & Invoice Management

The best accounting software for small and medium businesses is affordable and easy to use, recognising that most small and medium business owners are not professional accountants. These tools enable companies to manage their finances and record expenses, profit, and losses. Some of the best tools include —- 


Via Zoho

Unlike Freshbooks, Zoho is a free accounting invoicing software for small business owners, solopreneurs and freelancers. 


  • Simple and intuitive; and
  • Multiple customisation options available.


  • Free version is limited to 1,000 invoices per year.

Platforms: iOS, Android, Windows

Pricing: Offers a free version with enterprise quotations available on request. 

Website: https://www.zoho.com/invoice/


Via  Xero

Xero is tailored for medium-sized businesses that need high-level accounting software for sending invoices, accepting payments, managing contracts, and more. Its pricing starts at £15 to £55 per month. 


  • Cost-effective; 
  • Unlimited users and plans;
  • Enables collaboration with accountants or business advisors;
  • Cloud-based and accessible anywhere with an internet connection;


  • Steep learning curve for new users;
  • It takes a long for customer service teams to respond to people; 

Platforms: Cloud-based

Pricing: £15 for the starter package

Website: https://www.xero.com/uk/accounting-software/

Quickbooks Online

Via Quickbooks

QuickBooks is an online business accounting software specifically crafted to simplify cash flow management. It boasts robust features, including automated expense tracking, efficient invoice creation, integrated payroll services, and insightful financial reporting. 


  • It's easy to use and learn;
  • Integrates well with third-party applications
  • It is cloud-based, enabling users to access real-time data anytime, anywhere;
  • Tools suitable for various business types, including accountants, sole traders and limited companies. 


  • Lacks industry-specific features
  • Experiences regular system crashes
  • Limited to accounting-specific reporting

Platforms: Cloud-based, iOS, Android, iPad, Tablet, MacOS and Windows

Pricing: $29.90/user/month

Website: https://quickbooks.intuit.com/uk/ 

Best Marketing Apps Or CRM Software

Customer Relationship Management (CRM) refers to business development, systems or strategies to promote client acquisition and retention. A comprehensive solution gathers customer information from all the contact points with the business, such as the website, social media, phone line, email, and marketing content. It uses this data to equip the relevant staff with in-depth customer insights such as purchasing history, preferences and prospects' challenges. 


There are three types of CRM software — collaborative, analytical and operational. Analytical collects and assesses client information, which businesses harness for customer behaviour and tailored experiences.

Operational CRM streamlines core business processes, automating sales, marketing, and customer service functions to enhance efficiency and client satisfaction.

Lastly, a collaborative platform focuses on organisational communication and collaboration to provide a seamless customer experience.


Via Nimble

Nimble is primarily considered a collaborative CRM that integrates seamlessly with Google Workspace, Office 365, and multiple third-party applications. 

It emphasises organisational communication and cooperation to improve customer interactions and relationships. Additional features include —

  • Marketing automation;
  • Lead and pipeline management;
  • Task management; and
  • Analytics and dashboards. 


  • Neat, user-friendly interface;
  • Connect on the go with its mobile application;
  • Best CRM for Microsoft Office, including Microsoft 365 apps, Microsoft Teams and Outlook. 


  • Reporting and analytics are not as robust;

Platforms: iOS, Android and Windows

Pricing: $29.90/user/month

Website: https://www.nimble.com/


Via Zendesk

Zendesk is a cloud-based operational CRM that automates customer support ticket management, helping users track, prioritise, personalise and solve email support interactions. Its suite plans start from $49/per month for up to 5 agents. 


  • Workflow automation;
  • Feature-rich interface; and
  • Multi-channel support (chat, email, social media) on a unified platform;
  • Integrates with multiple third-party solutions for comprehensive reporting and analytics. 


  • It’s unintuitive and takes a long time to understand the platform;

Platform: Web

Pricing: Starts at £45 per agent per month. 

Website: https://www.zendesk.co.uk/

Copper Google Workspace CRM

Via Copper

One of the best CRM software for small businesses tailored for G Suite applications, Copper empowers sales teams by effectively managing their leads, contacts, and communication from a unified platform.


  • Cost effective 
  • Simple and easy to use, since the interface is similar to most Google applications
  • Effortlessly extract leads from Gmail, enhancing contact and lead management.
  • Workflow automaton for repetitive tasks
  • track and log email chains, meetings, and files from Gmail using the Chrome extension.


  • May issue unnecessary notifications

Platform: Web, iOS and Android Apps

Pricing: The basic plan starts at $23 monthly per user, paid annually.

Website: https://www.copper.com/

Final Word.

When selecting the best app for your business, choose one that will address the most significant bottleneck. For instance, if you are not making the most out of your existing customer database - you’ll need an analytical CRM to gather insights from client interactions with your business for targeted marketing campaigns and product recommendations. 

Key features you should look out for in a business application should include — 

  • Ease of use — The applications should be intuitive and easy to use. However, you may need software with elaborate features and functionalities. In such cases, consider if the software company offers product walkthroughs, onboarding sessions, and reviews comments from past clients on their customer support culture. 
  • Integrations — You’ll find that many business processes are interdependent. For instance, an order management system may need to communicate with an accounting app. Your email marketing software may require integration with a lead generation tool. Therefore, consider how easily your app of choice connects to third-party applications. 
  • Cost — Determine if the software is the most cost-effective for your business needs. In addition to the monthly charges and price per seat, consider if you’ll have to pay extra to integrate with a non-native application. 
July 10, 2014
February 15, 2024


Directors Service Address Vs. Registered Office Address Service

Are you seeking to register your company in the UK? Get the latest insights for successful UK company formation with Companies House.

🔑 Key Highlights

  • During company formations, there are two primary addresses that you will need to provide to Companies House: the director's service address and the registered office address.
  • All companies must provide a registered email address under the new Economic Crime and Corporate Transparency Act. Companies House will use this email address to communicate with the company – it will not be available to the public.

As the name suggests, the director service address is provided by the individual directors, while the registered office address represents the official correspondence address of the company.

What Is a director's service address?

It is the address government agencies will use to send statutory correspondence relevant to the role of the director. Official letters from HMRC, Companies House, courts, the Office of National Statistics, and other agencies will be sent to this address.

Every director needs to provide this information during company formation or at the time of appointment. The address can be residential or commercial, but remember that Companies House will display it in the public register. We always recommend using a non-residential address to protect an individual's privacy.


Unlike the registered address, the director's service address can be a full postal address anywhere in the world.

What Is a registered office address?

Statutory letters in the company name will be sent to the registered office address. Please note that starting March 2024, owing to the Economic Crime and Corporate Transparency Act, which became law in October 2023, a registered office address must be a physical address, not a P.O. Box.


You must have a registered office address before starting the company formation process. It must be in the same country your company is registered in; for example, a company registered in Scotland must present a registered office address in Scotland.

In addition to the office address, the Act also requires all companies to provide a registered email address. Companies House will use this email address to communicate with the company, and it will not be available to the public.  

Starting 4 March 2024, newly incorporated companies must provide a registered email address during the incorporation process. For existing companies, the requirement applies when filing their subsequent confirmation statement, beginning from a statement date on or after 5 March 2024

Can I use my home address as my director service address?

Yes. Technically, you can use your home address as your director service address. However, since this information will be publicly available on the Companies House register, it's essential to consider the implications. Using your home address may impact your privacy and expose personal details to the public. 

Opting for a separate director service address, such as the one provided by Your Virtual Office London, ensures a professional image, safeguards your privacy, and complies with regulatory requirements. Our solution allows you to maintain a level of separation between your personal and professional identity.

Can I use a virtual office address as my director's address?

Yes, using a virtual office address as your director's address is common and legal. You get to present a professional image for your business and streamline statutory communication, as the virtual office can handle mail and other communications on your behalf.

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What is the difference between a registered office, business address, and service address?

The terms "registered office," "business address," and "service address" refer to different addresses associated with a company, each serving a distinct purpose. Here's a breakdown of their differences —

Registered Office Address

Also known as the legal correspondence address, it is the official address of a company or LLP used for legal and official correspondence, and with the appropriate permissions, you can use either a residential or non-residential address. Government agencies, regulatory bodies, and the public send statutory letters and official documents to this address. Such correspondence may include—

  • Official documentation regarding changes in company structure or details;
  • Official company documentation from Companies House;
  • Legal updates, notices and summons;
  • Compliance information and reminders;
  • Correspondence from HMRC; OR
  • Important notifications related to the company.

The law requires that companies maintain a registered office address, which must be a physical location in the country where the company is registered.

Business Address

Also known as a trading address, it is the general address associated with the company, used for general business correspondence from customers, clients, and suppliers. It can be a physical location or a virtual office. Unlike the registered address, you are not required to observe the exact legal requirements. There is no legal definition for a business or trading address. 

Service Address

Also known as the director address, it is the official address of company directors, secretaries, and other officers registered with Companies House. It is used for official communication related to the individual's role in the company.

Similar to the registered office address, having a service address is a legal requirement. It helps protect the personal information of limited company officers.

What is the difference between a home and a correspondence address?

The terms "home address" and "correspondence address" refer to different addresses associated with individuals and serve distinct purposes. The home address is the residential address where an individual resides. It is primarily used to identify the location of an individual's residence and is associated with personal matters.

The home address is used for various purposes, including personal mail and official documents, and as a point of contact for personal matters.

On the other hand, a correspondence address is designated by an individual for receiving official correspondence. Individuals may get a correspondence address if they prefer to receive certain types of mail or communications at a location other than their home address.

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